We strive to process all orders within 1-2 business days. Once processed, your order will be shipped and should arrive within 3-5 business days, depending on your location and the efficiency of the local postal service.

Please note that these timelines are estimates and can vary due to factors outside our control. We appreciate your patience and support!

Yes! Please allow for an extra 5-10 business days to receive your order.

Return Policy

We want to make sure you're completely satisfied with your squishy purchases :)

Cancellations:
You may cancel your order within 24 hours of placing it, as long as the order has not been fulfilled. To request a cancellation, please fill out the contact form below. We will make every effort to process your cancellation request promptly.

Returns and Exchanges:
We accept returns and exchanges for damaged or defective squishy items. If you receive a damaged or defective product, please follow these steps:

1. Contact us by using the contact form below within 7 days of receiving your order.
2. Provide a clear description of the issue and, if possible, attach photos showing the damage or defect.
3. Once your return or exchange request is approved, we will provide you with instructions on how to return the item.
4. After we receive the returned item and confirm the damage or defect, we will either issue a refund or send you a replacement, depending on your preference.

Conditions for Returns and Exchanges:

• Returns and exchanges are only accepted for damaged or defective items.
• Items must be in their original packaging and in new, unused condition.
• Returns or exchanges must be initiated within 7 days of receiving the order.

Refunds:
Refunds will be processed within 5 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

By shopping here, you agree to abide by the terms and conditions outlined in this return policy.

If you have any questions or need assistance with a return or exchange, please feel free to reach out using the contact form below!

If your package is marked as delivered but you cannot find it, we recommend taking the following steps:

1. Check Around Your Property: Sometimes, carriers place packages in hidden spots to prevent theft. Look around your porch, garage, and any other places where the package could be.
2. Ask Neighbors or Household Members: Often, someone else might have picked up the package for you.
3. Wait 24 Hours: In some cases, packages might be marked as delivered by mistake before they actually arrive. Give it a little time as it might show up the next day.
4. Contact the Carrier: Use the tracking number provided to contact the carrier. They can often provide more details on the delivery.
5. Reach Out to Us: If you’ve done all the above and still can’t locate your package, please reach out to us using the contact form. We're here to help and will do our best to resolve the issue as quickly as possible.

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Some promo codes are not eligible or combinable with other promotions. It may also be a mistake on our side, so feel free to reach out on our contact form with questions